Careers

Digital Photographer

Profile

The Photographer is responsible for producing high quality digital photographs of brandmile products with and without models and retouching photographs for presentation on www.brandmile.com. You should have a strong eye for detail, the ability to work under pressure, and work to continually improve the shopping experience on brandmile.

Responsibilities

• Efficiently and creatively light, style, photograph, and retouch brandmile products as per the event schedule.
• Deliver consistently high quality digital images.
• Technically lead a team of photographers.
• Prepare sets and track merchandise in and out of the studio.
• Responsible for care and upkeep of all studio equipment.
• Complete special projects on an ad hoc basis.

Requirements

• 4-5 years experience in a studio environment, working with digital cameras and lighting, shooting models and still life
• Preferable experience in a commercial retail environment
• Proficiency in digital workflow systems and software
• Ability to meet strict deadlines, multitask, problem solve and project manage under pressure
• Detail oriented, organized and creative

Location: New Delhi
To Apply: Email your resume, cover letter and portfolio to careers [at] brandmile [dot] com

Customer Care Manager

Profile

We are seeking an experienced Customer Care Manager to provide a positive customer experience for our demanding fashion savvy customers. You should bring technical and relationship management knowledge to build the processes required to run a multi-channel customer service platform in a fast pace retail environment. The ideal candidate is a self-managed, hands-on individual with customer support experience across different products.

Responsibilities

• Assist in setting up the customer service process including FAQs and scripts for inbound and outbound call handling.
• Grow and manage a customer care team.
• Act as the primary point of contact for all customers, providing support before, during and after sale events on multiple support channels.
• Handle customer issues and complaints in a professional manner and achieve successful resolutions.
• Liaise between the customer and internal departments such as distribution and technical.
• Collate customer feedback and provide to management in order to develop and improve the shopping experience.

Requirements

• 3-5 years experience in customer service management, supporting various products through multiple channels preferably in a luxury retail environment
• Exceptional communication skills, both verbal and written
• Ability to build and lead a team effectively
• Demonstrated attention to detail and highly organised
• Proven ability to develop and analyse reports and draw conclusions and recommendations
• Flexible, receptive to change as well as excellent work ethic to deliver the best
• Proven retail experience in a luxury goods environment strongly preferred
  
• Experience with Microsoft office applications
• Previous experience of a CRM system or similar a plus

Location: New Delhi
To Apply: Email your resume, cover letter and portfolio to careers [at] brandmile [dot] com

Retoucher

The Retoucher works within our photographic production team that produces all images used in sales events, including women and men’s apparel, accessories, and jewellery. The Retoucher retouches, crops, and uploads all digitally captured images to our website, producing approximately 150 images per day. The successful candidate must be able to work to strict deadlines.

Responsibilities

• Produce a high volume of images to daily and weekly deadlines
• Liaise with production and merchandising teams to ensure quality of each sale event
• Utilise appropriate digital asset management techniques, from receiving images from the studio up to when the sale goes live
• Ability to receive creative direction and apply it to the images in order to achieve the best possible result for the final web images
• Communicate with other teams in order to proactively address discrepancies and solve issues and show initiative to constantly improve

Requirements

• 1-2 years experience in retouching in a high volume, deadline-driven production environment, fashion industry experience preferred
• Demonstrated high level of proficiency in Photoshop
• In-depth knowledge of retouching skin tone, body shape, clothing and product refinement, as well as ability to control colour/contrast for the web
• Proven ability to to work efficiently and quickly without sacrificing overall image quality
• Excellent eye for detail
• Strong organisational skills

Location: New Delhi
To Apply: Email your resume, cover letter and portfolio to careers [at] brandmile [dot] com

Stylist

Profile

The Stylist styles photo shoots, dresses models as well as styles still life. The Stylist is responsible for building a styling wardrobe with accessories to complement our products. The successful candidate will have experience working in a high volume, deadline-driven production environment, producing 40-50 looks per day.

Responsibilities:

• Oversee all style-outs and 3-4 shoots per day
• Determine how each event should be styled
• Compose daily shot lists and communicate the shot order to the photographers
• Prepare apparel and accessories for each shoot
• Communicate and liaise with buyers regarding styling options and requests
• Review upcoming shoots with the Creative Director, ensuring that all necessary styling items will be made available
• Prepare and manage the styling wardrobe budget

Requirements

• 3-5 years styling experience, demonstrated by a strong portfolio
• Bachelor’s degree in fashion or a related field is preferred
• Knowledge and interest about luxury fashion and runway trends
• Proven ability to to work efficiently and quickly in a deadline-driven environment without sacrificing quality
• Excellent eye for detail
Strong organisational skills

Location: New Delhi
To Apply: Email your resume, cover letter and portfolio to careers [at] brandmile [dot] com

Production Manager

Profile

The Production Manager is responsible for overseeing and overall execution and planning of the photo shoots. The successful candidate will be responsible for running the entire production cycle of a sales event in a high volume, deadline-driven production environment, producing 40-50 looks per day.

Responsibilities:

• Plan and oversee 3-4 shoots per day
• Coordinate and manage the production of all photo shoots efficiently without sacrificing quality
• Manage a team of photographers, stylists, hair/make-up artists, and models
• Establish and execute daily and weekly shoot plans
• Prepare and manage the production budget

Requirements

• 4-5 years production experience of still and video shoots
• Ability to lead a team effectively
• Proven ability to to work efficiently and quickly in a deadline-driven environment without sacrificing quality
• Excellent eye for detail and accuracy
• Strong organisational, communication and project management skills
• Degree of flexibility and ability to cope well with the demands of a rapidly growing company
• Experience with Microsoft office applications
• Knowledge of online retail and production in a creative or fashion environment preferred

Location: New Delhi
To Apply: Email your resume, cover letter and portfolio to careers [at] brandmile [dot] com

Senior Buyer (2 Positions)

Profile

We are seeking two experienced buyers who have the technical and practical knowledge of the buying process in a related retail environment. The ideal candidate will have experience in a discount retailer, be a proven self-starter who has an eye for trends, as well as a business mind for the inner workings of the changing fashion world. A passion for luxury goods and a “can do” approach are musts.

The buyers will collaborate with various internal teams and external vendors to create the product selection that sets brandmile apart. The buying team will develop business strategies that drive sales through the assortment of products selected, pricing, promotion and ROI.

Responsibilities

• Identify and form relationships with the most sought-after brands across RTW and accessories
• Oversee the entire buying process including 1) negotiating terms, 2) placing purchase order, 3) acquiring creative assets, 4) setting up SKUs, 5) approve final sale listing
• Keep direct contact and grow relationships with each brand partner
• Maintain and report on Open-to-Buy
• Develop a seasonal plan that utilizes historical performance and current business data
• Analyze sales information in order to identify opportunities to increase sales and improve margins
• Monitor and meet financial goals
• Work closely with brands partners to decide how products should be shot and styled for presentation online
• Plan sample collections from brands, and coordinate return of samples
• Manage and train junior buying staff

Requirements

• 3-7 years buying experience in discount retailer; e-commerce experience a plus
• Experience in RTW and accessories with established national and international relationships
• Experience in retail merchandising planning
• Must be flexible and versatile in a fast growing, results-oriented environment
• Exemplary communication, negotiation and selling skills
• Strong understanding of merchandising financials, retail math and the ability to manage profitability
• Strong product sensibility and ability to interpret fashion trends
• Ability to lead team effectively and create an exciting workplace
• Experience with Microsoft office applications especially Excel

Location: New Delhi
To Apply: Email your resume, cover letter and portfolio to careers [at] brandmile [dot] com